77hi's Privacy Policy

Introduction & Scope

Welcome to 77hi. This privacy policy explains what information we collect about you when you use the 77hi platform, how that information is used, who it may be shared with, and what steps we take to protect your data.

This policy applies to our website, mobile version, and all services related to 77hi. By creating an account or using our platform, you are considered to have consented to this privacy policy. If you do not agree with this policy, please refrain from using our platform.

1 What Information We Collect

To deliver 77hi's services properly and ensure your security, we collect the following types of information:

1.1 Information You Provide Directly

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — our services are for people aged 21 and above only)
• Password (stored in encrypted form)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Identity document information, if verification is required due to legal obligations

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Login time, session duration, and activity logs on the platform
• Gaming history, bet amounts, and transaction records
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may receive supplementary information from payment processors, fraud prevention services, and identity verification providers, which helps ensure the security and legitimacy of your account.

2 Purpose of Using Your Information

Your personal information is used only for the purposes listed below. We never misuse your data or sell it to third parties without permission.

2.1 Providing and Operating the Service

• Creating, managing, and verifying account logins
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Operating gaming services and betting activities

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions and preventing money laundering
• Ensuring age verification (blocking access for those under 21)
• Following responsible gaming guidelines

2.3 Communication and Customer Support

• Sending transaction confirmations and account-related notifications
• Providing customer support and resolving complaints
• Informing you about service changes or policy updates
• Sending promotional communications with your consent

2.4 Analysis and Improvement

• Improving platform performance and user experience
• Personalizing the gaming experience
• Identifying and resolving technical issues

3 Cookies & Tracking Technologies

Various types of cookies and similar technologies are used on the 77hi website. These technologies help improve your browsing experience and ensure the secure operation of the platform.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They must remain active to maintain login sessions, save form data, and carry out security checks. Disabling these cookies will prevent the platform from working properly.

3.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to restore information from previous sessions. They make your experience on the platform more convenient and personalized.

3.3 Analytical Cookies

Analytical cookies are used to understand which pages are visited most and how users navigate the platform. This information helps us improve our services.

4 Information Sharing & Disclosure

77hi never sells your personal information and does not transfer it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted technology partners, such as payment processing services (technology providers associated with bKash, Nagad, Rocket, and Upay), cybersecurity services, and game software providers. These partners receive only the information necessary to carry out their designated tasks and are bound to comply with our privacy standards.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we are obligated to comply. Information may also be shared with relevant authorities to comply with anti-money laundering regulations.

4.3 Business Transfers

If 77hi's business structure changes or ownership is transferred in the future, your information may be part of that process. Even in such cases, the existing privacy policy will remain in effect.

4.4 With Your Consent

For any sharing of information beyond the reasons listed above, we will obtain your explicit consent beforehand.

5 Data Security Measures

The security of your information is our top priority. 77hi has implemented multiple layers of technical and administrative safeguards:

5.1 Technical Safeguards

• All data transfers are secured by SSL (Secure Socket Layer) encryption
• Passwords are encrypted and stored using advanced hashing algorithms
• Firewalls and intrusion detection systems protect servers and databases
• Regular security audits and vulnerability assessments
• Two-Factor Authentication support

5.2 Administrative Safeguards

• Minimum privilege policy for employee access to data
• Regular employee training on data protection
• Emergency response plan in case of a data breach
• Strict data processing agreements with third-party partners

6 Data Retention Period

We retain your information only for as long as necessary to provide the service or fulfill legal obligations.

• Active account data: for as long as the account remains active
• Transaction records: for the period required by legal obligations
• After account closure: information may be retained for the period specified under applicable laws and regulations
• Cookie and session data: automatically deleted at the end of the set period or when the browser is closed
• Analytical data: in anonymized form for a specified period

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to an individual.

7 Your Rights

You have certain important rights over your own information. 77hi respects these rights and is committed to helping you exercise them.

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a copy of that information as quickly as possible.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Some information can be changed directly in your account settings; for other cases, contact our support team for assistance.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information that must be retained to fulfill legal obligations falls outside the scope of this right.

7.4 Right to Object to Processing

You may object at any time to marketing communications or consent-based data processing. To stop promotional emails, use the unsubscribe button in the email or contact our support team directly.

7.5 Right to Data Portability

You may request your personal information in an easily readable format. This gives you the option to transfer your data to another service if needed.

8 Protection of Minors

77hi provides services only to people aged 21 and above. We do not knowingly collect information from any minor.

During account registration, we verify the date of birth to confirm that the user is not under 21. If we suspect that an account has been created by a minor, we will immediately suspend that account and securely delete any information collected.

If you believe that a minor's information has accidentally entered our system, please notify us at [email protected]. We will investigate the matter promptly.

9 International Data Transfers

Our technology infrastructure and service partners' servers may be located in various countries. As a result, your information may be processed or stored outside of Bangladesh.

For international data transfers, we ensure that appropriate safeguards are in place in the recipient country or organization. All our international data transfers are encrypted and covered by contractual protections.

10 Changes to This Policy

This privacy policy may be updated from time to time due to business needs, regulatory changes, or technological developments. The "Last Updated" date at the top of the page will be changed when updates are made.

For significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of our services after any changes will be considered acceptance of the updated policy.

We recommend that you review this page regularly, especially before each time you use our services.

11 Responsible Gaming & Use of Data

77hi takes responsible gaming very seriously. We analyze data on your gaming activity to help identify problematic gaming behavior.

If our system detects unusual gaming patterns, we may recommend responsible gaming tools to you, such as deposit limits, self-exclusion, or taking a break. This information is used solely for your benefit and is never transferred to third parties for marketing purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.