Detailed Answers to All Your Questions
About 77hi

If you forget your password, click the "Forgot Password?" option on the 77hi login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. The process is quick and takes just a few minutes. If you run into any issues, let us know via our 24/7 live chat.

To create an account on 77hi, you need an active mobile number, a preferred username, and a strong password. You must be at least 21 years old. Only one account can be registered per phone number. Please provide accurate information during registration, as it will be used for identity verification later.

Yes. Usernames must generally be between 4 and 16 characters, and it is best to avoid special symbols. Passwords should be at least 8 characters long, and combining lowercase letters, uppercase letters, and numbers makes your account more secure. Avoid easily guessable passwords (such as 123456). It is recommended to change your password regularly for security.

When you log in from a new device, 77hi may request a verification code for security — it will be sent to your registered mobile number. Once you enter the code correctly, you will be able to access your account on the new device. This process protects your account from unauthorized access. If you have trouble logging in, let us know via live chat.

No. The welcome bonus is given only once per account — at the time of the first deposit. Creating multiple accounts using the same mobile number, device, or payment method may result in the bonus being cancelled. Keep one account and get the best benefits.

When you make your first deposit on 77hi, a 200% bonus is added automatically, up to a maximum of ৳5,000. For example: deposit ৳1,000 and get ৳2,000 bonus — a total of ৳3,000. Or deposit ৳6,000 and get ৳5,000 bonus — a total of ৳11,000. No separate application is needed; the bonus activates with a minimum deposit of ৳200.

Yes, you can cancel a bonus if you wish. However, if you have already started wagering with the bonus, cancelling it may also remove any associated winnings. To cancel a bonus, contact the support team via live chat. It is recommended to read the terms and conditions carefully before making a decision.

Yes, every bonus has a specific validity period. If the wagering requirements are not met within the set time after receiving the bonus, the bonus will be cancelled automatically. The exact expiry date will be visible on your account dashboard at the time of bonus activation. Meet the requirements on time to get the most out of your bonus.

Generally, bets placed on slots games count fully toward wagering. Live casino and table games may contribute partially. Wagering is calculated only on the bonus amount. For example: ৳2,000 bonus × 20 = ৳40,000 in bets required before withdrawing bonus winnings. See the full terms and conditions page for details on how much each game contributes.

Before contacting support, have your registered mobile number or username, a description of the issue, and — where applicable — the transaction date and amount ready. If you have a screenshot, share it — this helps resolve the issue faster. Having the correct information prepared in advance allows the support team to assist you more quickly.

The 77hi support team works seven days a week, twenty-four hours a day. Whether it is night or day, Eid or any other time — live chat is always active. There is no set waiting period; help is available whenever you have an issue.

77hi offers two support channels: first, live chat on the website — the fastest way to get a response; second, email — send a detailed description of your issue to [email protected]. Support is available in both Bengali and English through both channels. There is no phone number or any other contact method.

Yes. The 77hi support team is able to assist in both Bengali and English. Bangladeshi players can comfortably communicate in Bengali. Whether you write in Bengali via live chat or email, you will receive equally capable assistance.

To deposit via Nagad, log in to your 77hi account, go to the cashier section, and select Nagad. Send the amount from the Nagad app to the merchant number provided, then enter the transaction number in the form. The minimum deposit amount is ৳200. Your balance is usually added to your account within a few minutes.

The minimum deposit amount on 77hi is ৳200, and this applies to all payment methods — whether you deposit via bKash, Nagad, Rocket, or Upay. If you send less than ৳200, the transaction will not be accepted and the money may be returned.

Yes, bKash is one of the primary deposit methods on 77hi. Select bKash from the cashier page, send the payment to the designated number, and correctly enter the transaction ID (TrxID) provided by bKash. Deposits of ৳200 or more are reflected in your account quickly.

77hi supports four payment methods in total: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit for all four methods is ৳200 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 5 to 30 minutes.

In most cases, your 77hi account balance is updated within a few minutes of making a deposit. Occasionally there may be a slight delay due to banking system issues. If it takes more than 15 minutes, take a screenshot of the transaction and contact our support team via live chat — they will resolve it quickly.

Depositing via Upay is just as simple as with bKash and Nagad. Go to the 77hi cashier, select Upay, make the payment from the Upay app to the number shown, and enter the transaction ID in the form. You must send a minimum of ৳200. Once the payment is successful, the funds will be added to your account quickly.